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FAQ's

Glossary and frequently asked questions.

How do I connect with a customer service agent?

We're here to assist you! You can reach our customer support team through the following options:. 🕒 Support Hours: Monday – Friday, 9 AM to 5 PM. 💬 Live Chat: Available during business hours. 📩 Contact Form: Fill out our contact form on our websit

Wallpaper Glossary

Glossary of common wallpaper terminology.

Should I hire a professional wallpaper installer?

Yes, we recommend that you hire a professional wallpaper installer. In fact, we hired one when we wanted wallpaper hung at our office.

What are single rolls, double rolls, and bolts?

Single vs Double Roll of Wallpaper. Some wallpaper is manufactured, and shipped, in a double rolls. What does that mean? Bear with us, but think of it like rolls of paper towels; they take two single size rolls and make one big roll. That's basically

What's the difference between pre-pasted and unpasted wallpaper?

Pre-Pasted Wallpaper:. Pre-pasted wallpaper comes with adhesive already applied to the back. To activate the adhesive, you simply need to soak the wallpaper in water or follow the manufacturer's instructions. It's a convenient option for DIY projects

Can you add paste to pre-pasted wallpaper?

Yes, you can use wallpaper paste on the back of prepasted wallpaper if needed. While prepasted wallpaper typically has an adhesive that activates with water, adding wallpaper paste can be helpful in certain situations, such as:. Make sure to use a pa

Peel and Stick vs Traditional Wallpaper

The best choice depends on your project needs. Here's a quick guide:. Peel-and-Stick Wallpaper. Great for temporary or small projects like accent walls, shelves, or furniture. It's easy to install and doesn't require adhesives or water. However, it's

Can I hang peel and stick wallpaper on textured or painted walls?

For the best results, ensure surfaces are clean, dry, and completely smooth. Peel-and-stick wallpaper won't adhere properly to dirty or textured surfaces. This type of wallpaper uses a low-grade adhesive, which makes it easy to remove without damagin

Can I use peel and stick wallpaper in a bathroom?

For the majority of bathrooms, the answer is yes. When hot, moist air accumulates in a room, it can soften the adhesive used in peel and stick wallpaper. Over time, this softening effect may lead to wallpaper peeling or opening at the seams. To avoid

Is peel and stick wallpaper safe?

You won't find this Safety Disclaimer on other wallpaper websites, but we want to be completely transparent. This information applies to any removable peel and stick wallpaper, unless the manufacturer specifically recommends the product for textured

What are run numbers and why do they matter?

Run numbers, also known as dye-lot numbers, indicate the specific batch in which a wallpaper was printed. Each batch may have slight variations in color or pattern due to differences in production, even if the wallpaper design is the same. Why do the

How do I ensure I receive products from the same batch or run number as my previous order?

When placing an order where you need items from a specific batch or run number, it is essential to specify this during your order process. If the batch or run number you request is still available, we can note this on your new order to ensure your it

Are there color variations between batches?

Yes, slight color variations can occur between different wallpaper batches, as each batch is printed separately. To ensure a consistent color match, we recommend ordering all the rolls you need at the same time. If you need to place an additional ord

What is pattern match?

Pattern match, or match type, refers to how the pattern repeats from strip to strip as the wallpaper is installed across the wall.

What is booking?

Booking is the process of folding wet, pasted wallpaper back-to-back and paste-to-paste, like an accordion; then allowing it to sit for several minutes. This allows the paper to expand and relax before applying to the wall, making the paper more mane

Can I repair a small tear in my wallpaper?

Yes, you can smooth out the torn piece and glue it back into place. Use a small brush to apply paste, affix the piece firmly to the wall using a smoothing tool, then wipe away any extra paste with a damp sponge. If the torn piece is missing, or can’t

Can I use blue painters tape on wallpaper?

While blue painter's tape can be used cautiously on wallpaper, it is not entirely risk-free, especially for delicate wallpapers. Always test and use it sparingly to minimize potential damage. Here's a quick guide regarding the use of blue painter's t

Can I use command strips on wallpaper?

Command strips can be used cautiously on durable wallpapers, such as vinyl, but may damage delicate or paper-based wallpapers. They are designed for smooth, non-porous surfaces and may not adhere well to textured wallpapers. To minimize risk, test in

Do I need to paint or prime before I wallpaper?

Yes, we do recommend priming your wall before hanging wallpaper. Primer will provide a uniform and smooth surface that’s ideal for the adhesion of the wallpaper. Priming will also make removing the wallpaper easier, if you want to redecorate in the f

Can I wallpaper over wallpaper?

Yes, but it depends on the condition of the current wallpaper and the type of new wallpaper. When it's okay:. When it's not okay:. Preparation tips:. For the best results, removing the old wallpaper is usually better. If you're unsure, consult a prof

Is it best to overlap the seams when hanging wallpaper?

No, it’s best not to overlap your wallpaper seams. Seams should be butted tightly together and smoothed down with a wallpaper seam smoother. Properly booked wallpaper doesn’t shrink on the wall, so there is no need to overlap the seams.

How do I avoid wallpaper seam issues?

For best results, our advice is to hire a professional installer. Otherwise, we can make some suggestions to help you minimize shrinkage. Noticeable problems, like the seams separating, can be avoided if the wallpaper is carefully installed. Proper p

Is your website accessible?

Accessibility Statement. uswalldecor.com. Issued by accessiBe. Compliance status. We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible au

Why does wallpaper shrink?

Due to the wet-dry nature of hanging wallpaper, some amount of shrinkage will occur. Noticeable problems, like the seams separating, can be avoided if the wallpaper is carefully installed. For best results, our advice is to hire a professional instal

Should I use additional paste?

When wallpaper is properly applied over walls that have been prepared with a wallpaper primer, additional paste isn’t needed. By getting the walls ready, and following the hanging instructions, your wallpaper will adhere to the wall without extra pas

Why does color come off grasscloth wallpaper?

Don't worry, this is a normal occurrence for grasscloth wallpaper. With darker pigments such as black, dark blue, and red, some of the color might come off during installation, this is known as crocking. Once hung, your grasscloth will look beautiful