US Wall Decor logo
US Wall Decor logo

All articles

ReturnsUpdated 34 minutes ago

We want you to feel confident ordering from US Wall Decor. Here are quick answers to common return questions.


How do I start a return?

Start your return here


Can I return wallpaper?

Yes, we accept returns within 30 days of delivery on unopened wallpaper (unless marked final sale).


Can I return opened wallpaper?

No, opened or installed wallpaper is not eligible for return.


Is there a restocking fee?

Choose store credit to skip the fee entirely and get a 10% bonus. Prefer a refund? A 15% restocking fee applies.


Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs.


When will I get my refund?

Returns are typically processed within 1 to 3 business days after they're received.


What items are final sale?

  • Limited stock or discontinued patterns
  • Designer brands (see product page for details)
  • Commercial wallpaper sold by the yard
  • Custom or made-to-order items
  • Samples, paste, and accessories


What if my order is damaged or incorrect?

  • Contact us within 48 hours for shipping damage or incorrect items
  • If you notice a product defect, let us know within 5 days of delivery - before installation
  • We'll replace damaged or incorrect items at no charge
Was this article helpful?
Yes
No