Get information on how to start a return, our return policy, and what conditions apply.

We want you to love your purchase! Here&apos;s how our return policy works across different product categories. General Return Guidelines<ul><li style="font-size: 16px;">Returns must be authorized. Contact us first to receive a Return Authorization Number (RA#).</li><li style="font-size: 16px; font-weight: bold;">Items must be unused, unopened, and in original packaging. No exceptions.</li><li style="font-size: 16px; font-weight: bold;">Return shipping costs are the customer&apos;s responsibility.</li><li style="font-size: 16px;">Subject to a 20% restocking fee unless you opt for store credit.</li><li style="font-size: 16px;">Returns must be requested within the allowed timeframe based on product type (see below).</li><li style="font-size: 16px;">There are no refunds for delivery refusals or order disputes. Please contact us first so we can help.</li></ul> &#x1F4A1; Pro-Tip: Always try a sample first, especially peel-and-stick, and leave it on your wall for a week to test adhesion before placing a full order. Wallpaper Returns<ul><li style="font-size: 16px;">Return Window: 30 days from delivery.</li><li style="font-size: 16px; font-weight: bold;">Final Sale After 30 Days.</li><li style="font-size: 16px; font-weight: bold;">Wallpaper must be unopened and in its original cellophane.</li><li style="font-size: 16px; font-weight: bold;" id="isPasted">Opened or installed wallpaper is final sale.</li><li style="font-size: 16px;">Non-returnable brands: Cole &amp; Son, Brunschwig &amp; Fils, Clarke &amp; Clarke, GP&amp;J Baker, Lee Jofa, Scalamandre, Mitchell Black, and Mayflower.</li><li style="font-size: 16px;">Commercial wallpaper (sold by the yard) and custom orders are final sale.</li><li style="font-size: 16px;">Custom orders with noted lead times cannot be canceled or refunded once in production.</li><li style="font-size: 16px;">Accessories, paste, and samples are final sale.</li><li style="font-size: 16px;">Batch Matching Note: Wallpaper is printed in dye lots. We cannot guarantee a color match across batches, so please order all rolls at once. For the best color match, order all the rolls you need at once. If you order more later and the batch is different, we can only accept returns on unopened rolls.</li></ul> Rug Returns<ul><li style="font-size: 16px;">Return Window: 15 days from delivery.</li><li style="font-size: 16px;">Must be unused and in original packaging.</li><li style="font-size: 16px;">Rug samples are final sale.</li><li style="font-size: 16px; font-weight: bold;">Final Sale After 15 Days.</li></ul> Pillow Returns<ul><li style="font-size: 16px;">All pillow sales are final.</li></ul> Trade Account Orders<ul><li style="font-size: 16px; font-weight: bold;">All trade orders are final sale.</li><li style="font-size: 16px;">Due to exclusive discounts, we are unable to accept returns or exchanges.</li><li style="font-size: 16px;">Please review your order carefully before submitting.</li></ul> Damaged or Defective Items<ul><li style="font-size: 16px; font-weight: bold;">Must be reported within&#xA0;48 hours of delivery.</li><li style="font-size: 16px;">Include clear photos of the damage in your message.</li><li style="font-size: 16px;">We&apos;ll replace defective items as needed.</li></ul> Additional Notes<ul><li style="font-size: 16px;">Order Changes: Once your order is in processing or has shipped, we&apos;re unable to cancel or make changes.</li><li style="font-size: 16px;">Adhesion: We do not guarantee that wallpaper will stick to all surfaces. Factors like paint, primer, texture, installation method, and environment can all affect adhesion. Please test with a sample first.</li><li style="font-size: 16px;">Installation Responsibility: We are not responsible for damages from inexperienced or improper installation. We recommend hiring a professional installer.</li></ul> Start a Return<ol><li style="font-size: 16px;">Visit our <a href="https://uswalldecor.com/pages/contact-us">Contact Page</a>.</li><li style="font-size: 16px;">Select &quot;Return Request&quot; as your subject.</li><li style="font-size: 16px;">Provide your order details and reason for return. We&apos;ll guide you from there.</li></ol>Refund Processing Time: Please allow 1 to 3 weeks for inspection and processing. Depending on your credit card provider, refunds may take up to two billing cycles. Still have questions? Reach out to us - we&apos;re happy to help!

Return Policy

Learn how to access and apply your store credit during checkout.

How to Apply Store Credit to Your Order1. Log in at <a href="https://uswalldecor.com/" rel="noopener noreferrer" target="_blank">uswalldecor.com</a>. You can do this by going to our homepage and clicking on the avatar at the top right of the screen, or by clicking&#xA0;<a href="https://shopify.com/authentication/3144974448/login?client_id=36cce6b9-5ab0-48d1-b2a1-a7be9108333f&amp;locale=en-US&amp;redirect_uri=https%3A%2F%2Fshopify.com%2Fauthentication%2F3144974448%2Foauth%2Fauthorize%3Fclient_id%3D36cce6b9-5ab0-48d1-b2a1-a7be9108333f%26locale%3Den-US%26nonce%3D354db8b8-85bb-49d3-85f6-4b0e4fd6757b%26redirect_uri%3Dhttps%253A%252F%252Faccount.uswalldecor.com%252Fcallback%253Fsource%253Dcore%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3D01JCGVDJ6P74PQ09BEKF2KF529" rel="noopener noreferrer" target="_blank">here</a>. You&#x2019;ll be asked to enter the email address associated with your order, once you do you&#x2019;ll be emailed a login code.&#xA0; Important:&#xA0;Make sure you are not logged into Shop-Pay at the same time. 2. Once you&#x2019;ve logged into your account, you can see your available credit by clicking the arrow next to the avatar icon and selecting Profile. Your store credit will show in the payment methods field. Below is an example showing a store credit of $10.00.<img src="https://attachments.gorgias.help/B9Zby7ZZRr7eNk3R/hc/eynJd7OGj379ERow/2024111218-47b6253b-ca02-4ce0-b888-2e0a1790f078-f9f5eb36-ec26-4502-bc5b-8e339584b1e3.png" width="352" class="fr-fic fr-dii" style="width: 278px; height: 213.239px;"> 3. Click the yellow &#x2018;Go to store&#x2019; button at the top right of the screen to be taken to the US Wall Decor store. Make your selection(s) and add to your cart.&#xA0;From your cart click &#x2018;Checkout&#x2019;.&#xA0; 4. In the Payment field is the option of using your store credit. Just click to check the box next to &#x2018;Apply store credit&#x2019; and your order total will be reduced by the credit amount. The example below shows this outlined in orange. If the order is less than your credit, the difference will remain in your account for future use.Apply store credit option not showing? You might need to log out of Shop-Pay to proceed.&#xA0; &#xA0;&#xA0;<img src="https://attachments.gorgias.help/B9Zby7ZZRr7eNk3R/hc/eynJd7OGj379ERow/2024111218-9ee37eda-fa1e-44ae-b54f-44da9c8787f5-d7725789-f58e-4d72-b334-65a6c02be8b9.png" width="624" height="443" class="fr-fic fr-dii">

Store Credit: How to Use It

New Arrivals!

Best Sellers

Customer Reviews

Trade Program

Contact Us

Back to home page

US Wall Decor

Everything you need to know about returns and store credit.

Returns & Store Credit

Placing & Managing Your Order

Wallpaper Samples

Payment Options & Financing

Ordering & Payment

Processing Times & Tracking

Shipping Options & Transit Times

Shipping Policies & Exceptions

Lost, Damaged, or Misdelivered Packages

Shipping & Delivery

How do I connect with a customer service agent?

Wallpaper Glossary

Should I hire a professional wallpaper installer?

What are single rolls, double rolls, and bolts?

What's the difference between pre-pasted and unpasted wallpaper?

Can you add paste to pre-pasted wallpaper?

Peel and Stick vs Traditional Wallpaper

Can I hang peel and stick wallpaper on textured or painted walls?

Can I use peel and stick wallpaper in a bathroom?

Is peel and stick wallpaper safe?

What are run numbers and why do they matter?

How do I ensure I receive products from the same batch or run number as my previous order?