Learn how to place an order, check your order status, and navigate your account.

How do I place an order?Ordering is simple!<ol><li style="font-size: 16px;">Browse our wallpaper collections.</li><li style="font-size: 16px;">Select your design and quantity.</li><li style="font-size: 16px;">Add to cart and checkout securely.</li><li style="font-size: 16px;">You&apos;ll receive a confirmation email within a few minutes. If you don&apos;t see it, be sure to check your spam or junk folder.</li></ol> When will my order ship?Most orders ship within 1 to 3 business days. As soon as your order ships, you&apos;ll receive an email with tracking information. Commercial orders may take longer to process due to custom cutting. How do I log in to view my order?<ol><li style="font-size: 16px;">Go to our <a href="https://account.uswalldecor.com">Account Login Page</a>.</li><li style="font-size: 16px;">Enter the email address you used at checkout.</li><li style="font-size: 16px;">Check your inbox for a login code and enter it to access your order history and account details.</li></ol> Can I change or cancel my order?In-stock orders begin processing immediately and can&apos;t be changed or canceled. If you need to make a change, contact us right away - we&apos;ll do our best, but we can&apos;t guarantee your order can be updated. What if my item is on backorder?If an item is on backorder, don&apos;t worry &#x2014; it&apos;ll ship as soon as it&apos;s available. Most backorders take 2 to 4 weeks. You&apos;re welcome to cancel anytime before it ships. We&apos;ll keep you updated when we can, though availability can change quickly.

Placing & Managing Your Order

Wallpaper sample info - size, price, and shipping.

Can I order wallpaper samples?Yes! All of our wallpapers have a sample option. Just click &quot;Order Sample&quot; on the product page and add it to your cart. How big are wallpaper samples?Samples are typically 8&quot; x 10&quot; and show color and texture, but may not include the full pattern. How much do samples cost?All samples are $6 each, regardless of brand or style. How are samples shipped?Samples ship through USPS mail (Post Office) and typically arrive in 4 to 14 business days. Most have tracking, but a few may not, depending on the vendor. Do I need to return samples?Nope! Samples are yours to keep and use for as long as you&apos;d like. Just a heads up - samples are final sale and non-returnable.

Wallpaper Samples

See which payment methods we accept and explore available financing options.

What payment methods do you accept?<ul><li style="font-size: 16px;">Major credit and debit cards (Visa, MasterCard, Amex, Discover)</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Apple Pay &amp; Google Pay</li><li style="font-size: 16px;">Shop Pay (with optional installment plans)</li></ul> Do you offer buy now, pay later options?Yes! At checkout, choose Shop Pay to split your purchase into interest-free payments or monthly installments (subject to approval). When will I be charged for my order?We charge your card or payment method at the time of checkout. This secures your order, as inventory is limited and processed on a first-come, first-served basis. Why was my payment declined?This is often due to a mismatch in billing address or bank security checks. Please double-check your info or try a different method. If you&apos;re still having issues, our team is happy to help. Do you offer military discounts?Yes! Military members, teachers, EMS, and healthcare professionals can get an exclusive discount. <a href="https://uswalldecor.com/pages/discount">Click here to verify</a> your status and receive your code.

Payment Options & Financing

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US Wall Decor

Find details on how to place an order, samples, and accepted payment methods.

Ordering & Payment

Processing Times & Tracking

Shipping Options & Transit Times

Shipping Policies & Exceptions

Lost, Damaged, or Misdelivered Packages

Shipping & Delivery

Return Policy

Store Credit: How to Use It

Returns & Store Credit

How do I connect with a customer service agent?

Wallpaper Glossary

Should I hire a professional wallpaper installer?

What are single rolls, double rolls, and bolts?

What's the difference between pre-pasted and unpasted wallpaper?

Can you add paste to pre-pasted wallpaper?

Peel and Stick vs Traditional Wallpaper

Can I hang peel and stick wallpaper on textured or painted walls?

Can I use peel and stick wallpaper in a bathroom?

Is peel and stick wallpaper safe?

What are run numbers and why do they matter?

How do I ensure I receive products from the same batch or run number as my previous order?

Are there color variations between batches?

What is pattern match?

What is booking?

Can I repair a small tear in my wallpaper?

Can I use blue painters tape on wallpaper?

Can I use command strips on wallpaper?

Do I need to paint or prime before I wallpaper?

Can I wallpaper over wallpaper?

Is it best to overlap the seams when hanging wallpaper?

How do I avoid wallpaper seam issues?

Is your website accessible?

Why does wallpaper shrink?

Should I use additional paste?

Why does color come off grasscloth wallpaper?

Where is your wallpaper made?

FAQ's

How to Measure a Wall for Wallpaper

How to Prep Your Space for Wallpaper

How to Prepare Walls for Peel and Stick Wallpaper

How to Hang Peel and Stick Wallpaper

How to Hang Pre-pasted Sure Strip Wallpaper

How to Hang Non-Woven Unpasted Wallpaper

How to Hang Grasscloth, Sisal, and Abaca Wallpaper

Hanging the First Strip

How to Hang a Wallpaper Border

How to Hang in a Corner

How to Hang Around a Window

How to Hang Around a Curve

Hanging Instructions for Magnolia Home Commercial Grade Wallcoverings

Hand Sprayer for Pre-pasted Wallpaper Instructions

How to Remove Wallpaper

How should I clean the wallpaper without damaging it?

Wallpaper 101

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