Need to place or update an order? Here's what to know.

How do I place an order?Ordering is simple!<ol><li style="font-size: 16px;">Browse our wallpaper collections.</li><li style="font-size: 16px;">Select your design and quantity.</li><li style="font-size: 16px;">Add to cart and checkout securely.</li><li style="font-size: 16px;">You&apos;ll get a confirmation email right away.</li></ol> When will my order ship?Most orders ship within 1 to 3 business days. You&apos;ll receive an email with tracking information as soon as your order ships. Commercial orders may take longer to process due to custom cutting. Can I change or cancel my order?In-stock orders begin processing immediately and can&apos;t be changed or canceled. If you need to make a change, contact us right away - we&apos;ll do our best, but we can&apos;t guarantee your order can be updated. What if my item is on backorder?If an item is on backorder, don&apos;t worry &#x2014; it&apos;ll ship as soon as it&apos;s available. Most backorders take 2 to 4 weeks. You&apos;re welcome to cancel anytime before it ships. We&apos;ll keep you updated when we can, though availability can change quickly.

Placing & Managing Your Order

Wallpaper sample info - size, price, and shipping.

Can I order wallpaper samples?Yes! All of our wallpapers have a sample option. Just click &quot;Order Sample&quot; on the product page and add it to your cart. How big are wallpaper samples?Samples are typically 8&quot; x 10&quot; and show color and texture, but may not include the full pattern. How much do samples cost?All samples are $6 each, regardless of brand or style. How are samples shipped?Samples ship through USPS mail (Post Office) and typically arrive in 4 to 14 business days. Most have tracking, but a few may not, depending on the vendor. Do I need to return samples?Nope! Samples are yours to keep and use as long as you&apos;d like.

Ordering Wallpaper Samples

Payment methods, financing, and help with failed payments.

What payment methods do you accept?<ul><li style="font-size: 16px;">Major credit and debit cards (Visa, MasterCard, Amex, Discover)</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Apple Pay &amp; Google Pay</li><li style="font-size: 16px;">Shop Pay (with optional installment plans)</li></ul> Do you offer buy now, pay later options?Yes! At checkout, choose Shop Pay to split your purchase into interest-free payments or monthly installments (subject to approval). When will I be charged for my order?We charge your card or payment method at the time of checkout. This secures your order, as inventory is limited and processed on a first-come, first-served basis. Why was my payment declined?This is often due to a mismatch in billing address or bank security checks. Please double-check your info or try a different method. If you&apos;re still having issues, our team is happy to help. Do you offer military discounts?Yes! Military members, teachers, EMS, and healthcare professionals can get an exclusive discount. <a href="https://uswalldecor.com/pages/discount">Click here to verify</a> your status and receive your code.

Payment Options & Financing

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US Wall Decor

Everything you need to know about placing orders, wallpaper samples, updating an order, and how payment works.

Ordering & Payment

What shipping methods are available?

Do you offer free shipping?

Can I select expedited delivery?

How long does it take to process my order?

How long will it take for my order to arrive?

Do you deliver on weekends or holidays?

How can I track my order?

Do you ship internationally?

Do you ship to PO boxes?

What happens if my package is lost or damaged during transit?

My order was delivered to the wrong address - what should I do?

What should I do if my package is stolen after delivery?

Shipping

What is your return policy?

Do you offer exchanges?

How long does it take to process a return?

How do I use my store credit?

Returns & Exchanges

How do I connect with a customer service agent?

Wallpaper Glossary

Should I hire a professional wallpaper installer?

What are single rolls, double rolls, and bolts?

What's the difference between pre-pasted and unpasted wallpaper?

Can you add paste to pre-pasted wallpaper?

Peel and Stick vs Traditional Wallpaper

Can I hang peel and stick wallpaper on textured or painted walls?

Can I use peel and stick wallpaper in a bathroom?

Is peel and stick wallpaper safe?

What are run numbers and why do they matter?

How do I ensure I receive products from the same batch or run number as my previous order?

Are there color variations between batches?

What is pattern match?

What is booking?

Can I repair a small tear in my wallpaper?

Can I use blue painters tape on wallpaper?

Can I use command strips on wallpaper?

Do I need to paint or prime before I wallpaper?

Can I wallpaper over wallpaper?

Is it best to overlap the seams when hanging wallpaper?

How do I avoid wallpaper seam issues?

Is your website accessible?

Why does wallpaper shrink?

Should I use additional paste?

Why does color come off grasscloth wallpaper?

FAQ's

How to Measure a Wall for Wallpaper

How to Prep Your Space for Wallpaper

How to Prepare Walls for Peel and Stick Wallpaper

How to Hang Peel and Stick Wallpaper

How to Hang Pre-pasted Sure Strip Wallpaper

How to Hang Non-Woven Unpasted Wallpaper

How to Hang Grasscloth, Sisal, and Abaca Wallpaper

Hanging the First Strip

How to Hang a Wallpaper Border

How to Hang in a Corner

How to Hang Around a Window

How to Hang Around a Curve

Hanging Instructions for Magnolia Home Commercial Grade Wallcoverings

Hand Sprayer for Pre-pasted Wallpaper Instructions

How to Remove Wallpaper

How should I clean the wallpaper without damaging it?

Wallpaper 101

Do you offer trade accounts?

What brands do you carry?