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Where Is My Order?
Get updates on your order, shipping timeline, and what to expect next.
When Will My Order Ship?
Most orders ship within 1 to 3 business days.Samples usually ship the same day. If you ordered at night, on a weekend, or a holiday, your order will start processing the next business day. Once it ships:. When should you reach out?. If it's been more
How Do I Track My Order?
As soon as your order ships, we'll send you a tracking email. Can't find it?. A couple quick notes:. You can also log in anytime with your email to check your order status. Log in to track your order
My Order Is Delayed or Stuck
Most delays are caused by the carrier (UPS or USPS), not the shipment itself. Weather, routing, and volume can all slow things down. Other possible reasons:. If tracking hasn't updated in a few days, it doesn't necessarily mean it's lost - it may sti
My Order Says Delivered, But I Don't Have It
We know - this is the worst. Let's check a few quick things first. Take a look:. Sometimes packages are marked delivered a little early and show up within 24 hours. Still nothing?. Reach out to the carrier first, then send us your order number - we'l