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Problem With My Order
Something not right? We'll help you fix it quickly.
I Received The Wrong Item
If you received the wrong item (wrong pattern, color, or product), here's what to do:. 1. Take a few quick photos. Include the item with the label / packaging showing. 2. Send us your order number + photos. This helps us resolve things much faster. O
Something Is Missing From My Order
Your order may have shipped in multiple packages. If you received tracking, see if there are multiple shipments - it's very common for wallpaper orders. Still missing something?. Send us:. We'll check your shipment and make sure everything gets resol
My Order Arrived Damaged
We're sorry about that - let's make it right. If your wallpaper arrived damaged, please:. 1. Take clear photos. Show the damage to the wallpaper and packaging. 2. Send us your order number + photos. Once we review it, we'll arrange a replacement or n
My Wallpaper Has A Defect
If you notice a defect in your wallpaper (printing issue, color problem, pattern misalignment, or damage not caused during shipping), please:. 1. Stop installation right away. Do not continue hanging the wallpaper. 2. Take clear photos. Include the i