We want you to be satisfied with your purchase from US Wall Decor. We accept most returns for unopened and unused products still in the original packaging. Some exclusions apply, see policies below. Samples, Samples, Samples!. If you are unsure about

We want you to be satisfied with your purchase from US Wall Decor. We accept most returns for unopened and unused products still in the original packaging. Some exclusions apply, see policies&#xA0;below.Samples, Samples, Samples!If you are unsure about a color or style, we always recommend ordering samples for any wallpaper or rug before placing your full purchase. This will save you time and money!&#x1F4A1; Pro tip: leave a sample on your wall for a week or two to ensure stick-ability. <hr> Start a Return RequestStep 1. Go to our&#xA0;<a href="https://uswalldecor.com/pages/contact-us?utm_source=gorgias&amp;utm_medium=helpcenter&amp;utm_campaign=returns">contact page</a>&#xA0;and select &quot;Return Request&quot; from the subject line drop-down.Step 2. If approved, we&apos;ll email you return instructions and a Return Authorization Number.Step 3. Ship your items. We do not offer prepaid return labels, you can choose the shipping service that is most affordable or convenient for you.Step 4. Once received and inspected, we&apos;ll issue your refund to the original payment method.Please allow 1-3 weeks for your return to be delivered and processed. Your refund may take up to two billing cycles to post, depending on your credit card provider. <hr> Wallpaper:<ul><li style="font-size: 16px;">30 days from order delivery date.</li><li style="font-size: 16px;">20% restocking fee unless otherwise noted</li><li style="font-size: 16px;">Wallpaper must be unopened and in its original cellophane.</li><li style="font-size: 16px;">Everyone&apos;s walls are different. For example, paint, primers, wall textures, install techniques, and environment can play a big part in wallpapering. We do not guarantee wallpaper will adhere to your walls or ceiling. All wallpaper is final sale once opened or hung, however, if you received a print flaw or damaged roll from the manufacturer, we will gladly replace it.</li><li style="font-size: 16px;">Wallpaper is produced in batches with a run number. Try to order all your rolls from the same batch to ensure color matching. If you run short and the next batch does not match what you previously ordered, we cannot refund or accept returns/exchanges for the previous rolls unless they are unopened.</li><li style="font-size: 16px;">Discontinued items are final sale and non-returnable.</li><li style="font-size: 16px;">Wallpaper paste is final sale and non-returnable.</li><li style="font-size: 16px;">Samples are final sale and non-returnable.</li><li style="font-size: 16px;">All wallpaper sales final after 30 days.</li></ul>Commercial (sold by the yard):<ul><li style="font-size: 16px;">Commercial orders and wallpaper sold by the yard is custom cut to fulfill your order and therefore final sale and non-returnable.</li><li style="font-size: 16px;">Commercial orders in production with lead times cannot be canceled or refunded.</li></ul>Rugs:<ul><li style="font-size: 16px;">15 days from order delivery date.</li><li style="font-size: 16px;">20% restocking fee unless otherwise noted</li><li style="font-size: 16px;">Rugs must be unused and put back in its original packaging.</li><li style="font-size: 16px;">Samples are final sale and non-returnable.</li><li style="font-size: 16px;">All rug sales final after 15 days.</li></ul>Pillows:Pillows are final sale and non-returnable. <hr> * Additional Information *<ul><li style="font-size: 16px;">Returns will not be accepted without a Return Authorization Number.</li><li style="font-size: 16px;">Customer is responsible for all return shipping cost as prepaid return labels are not provided.</li><li style="font-size: 16px;">Once an order is in processing or has shipped, we cannot cancel or edit the order.</li><li style="font-size: 16px;">US Wall Decor is not responsible for losses or damages due to inexperienced installers and improper installation. Be sure to follow all instructions to prep your walls and we always recommend hiring a professional installer to ensure a smooth wallpapering experience.</li><li style="font-size: 16px;">Report all damaged or flawed items as soon as possible.</li><li style="font-size: 16px;">We cannot issue refunds for delivery refusals and order disputes. Please contact us first to help resolve your issue.</li><li style="font-size: 16px;">US Wall Decor reserves the right to refuse opened or used merchandise.</li></ul> Please reach out for any other questions regarding your order and we will be happy to assist you.

How do I start a return?

Please allow up to 1 to 3 weeks for your return to be delivered and processed. Your refund may take up to two billing cycles to post, depending on your credit card provider. We cannot issue refunds for delivery refusals and order disputes. Please con

Please allow up to 1 to 3 weeks for your return to be delivered and processed. Your refund may take up to two billing cycles to post, depending on your credit card provider.We cannot issue refunds for delivery refusals and order disputes. Please contact us first to help resolve your issue.

How long does it take to process a return?

If you'd like to make an exchange for an unopened product, please let us know when you submit your return request. Include what product you would like instead and we will work with you to process an exchange instead of a return/refund.

If you&apos;d like to make an exchange for an unopened product, please let us know when you submit your return request. Include what product you would like instead and we will work with you to process an exchange instead of a return/refund.

Do you offer exchanges?

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US Wall Decor

Returns & Refunds

How do I check the status of my order?

How do I update my shipping address?

Can I cancel or modify my order?

Regular Orders

How do I order a wallpaper sample?

How do I order a rug sample?

How big are wallpaper samples?

How do I track my sample order?

How are samples shipped?

Will I be reimbursed for my sample when I order wallpaper?

Do I have to return the samples?

Sample Orders

Do you offer military and first responder discounts?

What payment options are available?

Can I finance my order?

Is your site secure and safe for online shopping?

When will I be charged for my order?

Do you have discount codes?

Do you price match?

Payment Options & Financing

Orders

How can I track my order?

When will my order ship?

How much does shipping cost?

Is expedited shipping available?

Can you guarantee a delivery date?

Do you ship to PO boxes?

Will my order arrive in multiple shipments?

Lost or Damaged Packages

Shipping & Delivery

Wallpaper Glossary

Should I hire a professional installer?

What are single rolls, double rolls, and bolts?

What's the difference between pre-pasted and unpasted wallpaper?

Peel and stick vs Traditional Wallpaper

Can I use peel and stick wallpaper on textured walls?

What are "run numbers" and why do they matter?

What is pattern match?

What is booking?

Can I repair a small tear in my wallpaper?

The paper facing on my drywall tore when I removed the old wallpaper, what can I do?